Terms of Service

• •FreshTally provides a cloud-based hospitality operations platform accessible via web browsers on desktop and mobile devices.
• •Subscriptions are offered on monthly and annual billing cycles. Features and limits vary by plan (Starter, Professional, Enterprise).
• •You may invite team members to your organization. You are responsible for all activity under your account.
• •A free trial or demo may be offered at our discretion. Trial terms are specified at the time of enrollment.

You agree not to:

• •Use the platform for any unlawful purpose or in violation of any applicable laws
• •Attempt to gain unauthorized access to other users' accounts or data
• •Reverse-engineer, decompile, or attempt to extract source code from the platform
• •Upload malicious content, viruses, or code designed to disrupt the service
• •Resell, sublicense, or redistribute access to the platform without written consent
• •Use automated systems to scrape, crawl, or extract data from the platform

• •All fees are charged in advance on a monthly or annual basis, depending on your selected plan.
• •Payments are processed securely through Stripe. By providing payment information, you authorize recurring charges.
• •We may adjust pricing with 30 days' notice. Existing subscription terms will be honored through the current billing cycle.
• •Failed payments may result in service suspension after a 7-day grace period.
• •All fees are non-refundable except where required by applicable law or at our sole discretion.

• •You may cancel your subscription at any time from your account settings or by contacting support.
• •Cancellation takes effect at the end of your current billing period. You retain access until then.
• •You may request a data export before cancellation. Data is retained for 90 days after cancellation, then permanently deleted.
• •We reserve the right to terminate accounts that violate these Terms, with or without notice.

• •Your Data: You retain full ownership of all data you enter into FreshTally — inventory records, invoices, events, staff information, recipes, and operational data.
• •Our Platform: FreshTally retains all intellectual property rights to the platform, including software, design, features, and documentation.
• •License: You grant us a limited license to process your data solely to provide the service. We will not use your business data for any other purpose.
• •Aggregated Data: We may use anonymized, aggregated data (with no personally identifiable information) for analytics and platform improvement.

• •You are responsible for the accuracy of data entered into the platform.
• •You are responsible for managing user access, roles, and permissions within your organization.
• •You must ensure that your use of the platform complies with local labor laws, food safety regulations, and industry standards.
• •You are responsible for maintaining the confidentiality of your account credentials and staff PINs.

• •FreshTally is provided "as is" and "as available" without warranties of any kind, express or implied.
• •We do not guarantee uninterrupted, error-free, or secure access to the platform at all times.
• •Our total liability for any claims arising from your use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim.
• •We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• •AI-powered features (invoice parsing, scheduling suggestions, profitability analysis) are provided as assistive tools and should be verified by users before making business decisions.

• •We strive for 99.9% uptime but do not guarantee it. Scheduled maintenance windows will be communicated in advance when possible.
• •Support is available via email at [email protected]. Response times vary by plan.
• •Enterprise customers may receive dedicated support and custom SLA terms as specified in their agreement.

• •The FreshTally name, logo, and brand assets are trademarks of FreshTally. You may not use them without written permission.
• •Feedback, suggestions, and feature requests you provide may be used to improve the platform without obligation to you.

• •These Terms are governed by the laws of the State of Illinois, United States.
• •We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.
• •Continued use of the platform after changes constitutes acceptance of the updated Terms.